99x Drives Agentic Innovation Introducing Xiana, a Visual Agent for Personalised Human Interaction

99x, a leading global product engineering company, recently announced the launch of Xiana, its latest AI-powered agent supporting facial recognition, intelligent automation and natural language interaction. Designed as a 3D visual assistant, Xiana reflects 99x’s approach to AI, adopting emerging technologies while actively building relevant AI tools that can be embedded into organisational workflows, both within 99x and across its customer markets. Xiana fuses 99x’s competencies in agentic AI, IoT, Language Models and enterprise application development.

The kiosk version of Xiana with standalone features was demonstrated at a recent career fair in Colombo. This offered complete natural language interaction across a knowledge base for software development and tech industry topics. The enterprise edition features facial recognition, two-factor authentication, integration with Office 365 suite to create emails and schedule appointments, and the ability to query an extensive repository of organisational knowledge across policies and processes. Integration points with SharePoint, Human Resource Information Systems (HRIS) and internal systems are planned and will be released in subsequent iterations. Employees will be able to interact with the assistant using voice or text to carry out everyday tasks including leave management, meeting scheduling and policy queries, improving operational efficiency as the product evolves.

Beyond internal operations, Xiana also opens up new possibilities for how organisations approach user onboarding and first-time engagement. One such use case is concierge onboarding, where a visual, conversational AI replaces static landing pages and form-heavy sign-up processes with a more intuitive, human-like experience. Instead of navigating multiple screens and fields, users engage in a natural dialogue with Xiana, allowing the assistant to understand intent, introduce relevant product capabilities, and guide users through initial setup in real time. Account creation and access can be handled seamlessly through conversational consent, with credential management deferred to secure follow-up channels. This approach shifts onboarding from a transactional step to an interactive experience, helping organisations reduce friction, accelerate time-to-value, and improve adoption from the very first interaction.

Sachith Perera, Chief Technology Officer at 99x, said, “With Xiana, we are moving beyond adopting AI to building agentic systems that can integrate into real enterprise environments. By combining AI with IoT and core enterprise platforms, we are building systems that are secure, robust, and practical to use at scale. Just as importantly, this kind of work creates meaningful opportunities for our engineering teams to develop deep, real-world expertise in AI systems that deliver long-term value for our customers”.

Pradeesha Hettiarachchi, intern at 99x who worked closely on the embedded and IoT components of Xiana, said, “Working on Xiana helped me understand how AI and IoT come together in a real production environment. Beyond developing features, it pushed me to think about reliability, integration, and how people actually interact with the system on a day-to-day basis. Being part of that process was challenging, but it was also a valuable learning experience”.

With the introduction of Xiana, 99x continues to focus on developing intelligent systems with practical applications, reflecting a broader industry need for AI solutions that can be responsibly adopted, scaled, and sustained within organisational environments.