Monday, February 6, 2023
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ComBank introduces digital receipts for CRM & ATM withdrawals

The Commercial Bank of Ceylon has introduced digital receipts for ATM transactions, another green banking initiative that is not only environment friendly, but enhances convenience to customers, cuts down on transaction charges and reduces paper wastage.

The Bank has announced that the Bank’s Credit Card or Debit Card holders who use its extensive network of Cash Recycler Machines (CRMs) or Automated Teller Machines (ATMs) island wide for cash withdrawals will be issued a digital receipt instead of a printed physical receipt, via a Short Message Service (SMS) delivered to the customer’s registered mobile number with Commercial Bank.

The SMS will include a link to view the digital version of the receipt which can also be downloaded on to the computer or mobile device in PDF format for future reference, the Bank said. Customers who use digital receipts will be exempt from the Rs 5 charge levied for paper receipts on each CRM and ATM withdrawal.

Commenting on the introduction of the Digital receipts service for CRM and ATM transactions, Commercial Bank’s Deputy General Manager – Marketing, Mr Hasrath Munasinghe said: “While encouraging paperless transactions and fostering environmental consciousness among customers, digital receipts also tackle the problem of littering. Most paper receipts received during ATM and CRM transactions are immediately thrown away by customers. Digital receipts can save money for the customer and the Bank, and can also help save trees, which is one of the priorities in the Bank’s strategic initiative to create a sustainable future.”

Earlier, Commercial Bank also introduced ‘eSlips,’ an innovative app that enables customers to go paperless by creating electronic deposits on their smart phones in respect of cash deposits. Commercial Bank was also the first bank in Sri Lanka to offer customers an ePassbook, a digital passbook that provides access to details of savings, current, personal foreign currency accounts and Credit Card transactions on Android and iOS powered mobile devices.

Sri Lanka’s first 100% carbon neutral bank, the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 12 years consecutively, Commercial Bank operates a network of 269 branches and 943 automated machines in Sri Lanka. Commercial Bank is the largest lender to Sri Lanka’s SME sector and is a leader in digital innovation in the country’s Banking sector. The Bank’s overseas operations encompass Bangladesh, where the Bank operates 19 outlets; Myanmar, where it has a Microfinance company in Nay Pyi Taw; and the Maldives, where the Bank has a fully-fledged Tier, I Bank with a majority stake.

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