DFCC Bank and Department of Pensions Deliver Hassle-Free Life Certificate Verification for Pensioners

Progressing social inclusion and service accessibility, DFCC Bank has partnered with the Department of Pensions to introduce a biometric-enabled life certificate verification system for pensioners. The initiative enables eligible pensioners to complete their annual life certificate process via fingerprint authentication - eliminating the need for physical documentation or repeated in-person visits.

The biometric system reinforces DFCC Bank's commitment to national progress through practical innovation and social responsibility. It enhances security and ease of use, reduces the risk of fraud, ensures accurate identification, and allows pensioners to fulfil their obligations in a secure, familiar banking environment. The solution fully integrates DFCC Bank's broader digital ecosystem and complements existing pensioner-focused offerings, such as the Garusaru Loan programme.

To ensure maximum accessibility, DFCC Bank has equipped 30 branches across the island with biometric machines, prioritising areas with high concentrations of pensioners. The service is available to individuals who retired after 2016 and have registered their biometric data with the Department of Pensions.

Aasiri Iddamalgoda, Senior Vice President – Head of Retail and Business Banking at DFCC Bank, stated, "We understand the value of making essential services easier and more accessible for all Sri Lankans, including our pensioners. This biometric verification service simplifies an important process while respecting our senior customers' time, preferences, and independence. It is one more step in our ongoing effort to combine practical innovation with a deep human approach to banking."

This initiative brings added convenience, safety, and peace of mind to a respected segment of Sri Lankan society - many of whom face logistical and physical challenges in fulfilling mandatory verification requirements. It also aligns with the Government's digitalisation agenda, demonstrating how the financial sector can actively support inclusive public service transformation.

DFCC Bank is helping to build a more inclusive, respectful, and forward-looking financial services landscape by ensuring that senior citizens are not left behind in the digital shift. This also reflects the Bank's wider ethos of being the easiest Bank to work with—delivering solutions that are transparent, approachable, and designed around real needs.

Plans are underway to expand the facility to additional DFCC Bank branches soon, ensuring broader access and a more profound national impact.