Samsung Sri Lanka Launches “Relief-Sri-Lanka-2025” to Support Communities Impacted by Cyclone Ditwah

Samsung Sri Lanka has announced the launch of “Relief Sri Lanka 2025,” a nationwide service assistance initiative designed to help customers whose Samsung products were damaged during Cyclone Ditwah. The cyclone, which struck the island on November 27th 2025, affected more than two million people across 25 districts and resulted in hundreds of casualties, widespread structural damage, and severe disruption to daily life. As families sought safety in the 956 centers established across the country, Samsung’s customer service channels saw a surge of calls from customers in need of repair support for both consumer electronics and mobile devices. Many expressed concerns about repair costs during a time of already overwhelming financial stress.

In response to this urgent need, Samsung has activated a special service campaign from December 8th to December 18th 2025, available across all 33 Samsung Authorized Service Centers islandwide. The initiative covers all Samsung products and offers free labour charges along with a 50 percent discount on replacement parts*. Eligibility is determined based on product category and purchase timeline. Mobile devices activated within one year and consumer electronics purchased within three years will qualify for the support scheme. For larger appliances, Samsung will also provide free freight to ensure customers can access repairs even if transportation is a challenge.

To validate claims, customers will be required to submit proof of purchase, images of the damage, address verification confirming residence in an affected area, and a brief written explanation describing the incident. For mobile device repairs, national identity cards will also be required. All repairs will be processed as out-of-warranty cases, and service jobs must be completed by December 31st 2025. The process will be handled through the company’s Service Authorization Work system, ensuring a clear and transparent operation. Replaced parts will carry a one-month warranty, and any follow-up concerns will be reviewed on a case-by-case basis under Samsung’s Voice of Customer framework.

Speaking on the initiative, Mr. SangHwa Song, Managing Director of Samsung Sri Lanka, said: “Cyclone Ditwah has caused immense hardship for families across the country. At a time when so many households are working to rebuild their lives, we believe it is our responsibility to stand by our customers. ‘Relief Sri Lanka 2025’ reflects our commitment to supporting communities in meaningful ways. By easing repair costs and ensuring timely service, we hope to help families restore the essential devices they depend on for communication, work, and daily living.”

The initiative is shaped not only by the immediate need for community support but also by Samsung’s long-term commitment to customer care in Sri Lanka. By reducing financial barriers to essential repairs, the company aims to strengthen trust, improve satisfaction, and contribute to the broader recovery effort taking place nationwide. Customers can contact Samsung customer care via WhatsApp chat on 011 7267864 for any further information. As always, Samsung remains committed to supporting and serving our valued customers with unwavering care. *Terms and conditions apply.

Source: adaderana