SLT-MOBITEL celebrates Customer Service Week 2025 with inspirational ‘Mission: Possible’ theme echoing organization-wide

SLT-MOBITEL, the National ICT Solutions Provider, celebrated Customer Service Week 2025 from 6^th - 10^th October with an inspiring theme ‘Mission: Possible’, reaffirming an unwavering commitment to deliver exceptional customer experiences, while recognising the dedication of service teams, and strengthening bonds with valued customers across the nation.

Centred on the belief that every challenge can be transformed into an opportunity to serve better, ‘Mission: Possible’ brought together employees from all divisions to celebrate teamwork, innovation, and empathy. The initiative reflected SLT-MOBITEL’s determination to continuously enhance customer satisfaction and reaffirmed the organisation’s purpose of empowering every Sri Lankan to connect to what matters most.

Through Customer Service Week 2025, SLT-MOBITEL reaffirmed that with the right mindset, teamwork, dedication, and the unwavering trust of its customers, every mission is indeed possible.

Throughout the week, a series of engagement initiatives, motivational activities, and training programmes were conducted to inspire employees and elevate service excellence. Customer appreciation activities and exclusive offers were also rolled out across Home and Enterprise segments, expressing gratitude to loyal customers for their continued trust and support.

Commenting on the success of the initiative, Prabhath Dahanayake, Chief Marketing Officer, SLT-MOBITEL, said, “Customer Service Week is a celebration of our people, the dedicated teams who make the SLT-MOBITEL experience possible every day. ‘Mission: Possible’ reflects our spirit of collaboration, commitment, and innovation. Our customers are at the heart of everything we do, and this week reaffirms our shared dedication to service excellence.”

The initiative also recognised the efforts of customer service teams, highlighted the importance of customer service in driving business success, strengthened relationships between customers and service providers, boosted employee morale, and fostered a customer-centric culture across the organisation.

The week concluded with a recognition ceremony honouring employees who demonstrated exceptional commitment and creativity in serving customers.

Guided by core principles of delivering exceptional experiences, SLT-MOBITEL continues to set new benchmarks in service excellence. Making the impossible possible, placing customer loyalty at the centre of its mission, and remaining steadfast in every goal set, SLT-MOBITEL has strengthened its position as a strategic enabler of the nation’s digital transformation.