Banking and Finance

Seylan Bank enhances mobile banking app with Sinhala and Tamil language options

Seylan Bank recently upgraded its mobile banking app to include Sinhala and Tamil language options, further enhancing customer ease and satisfaction. With the introduction of trilingual services, the updated app is designed to provide customers with inclusive access to the bank’s online services.

Available on Android and iOS, Seylan Bank’s mobile banking app has been revamped to enhance user experience overall. The same services the bank offers in English are now available in Sri Lanka’s two main local languages. The app’s new language options empower clients and make its services accessible to customers regardless of their language proficiency. Customers can expect to review their portfolios, set up their own security questions, pay bills, and carry out fund transfers effortlessly. The app has been redesigned to simplify financial transcactions for customers. With the new app, users can navigate through multiple portfolios, including savings accounts and credit cards, with an easy-to-read interface.

Furthermore, the app enhances security measures to safeguard customers through biometric security features. Additional security options include three types of One-Time Password (OTP): SMS, email, and Soft Token. The Soft Token application allows users to generate their own OTPs for internet banking transactions. The app’s design provides customers with the opportunity to establish their own account safeguards. Named the “Third Challenge”, customers can now customise their own security questions.

The app also features a customer service component. Designed to enable customers to contact the Bank in the event of challenges or any other concerns.

Speaking on the app’s updates, Chaminda Senewiratne, Head of Digital Banking Channels, explained, “This latest upgrade of the app is an effort to make our customers feel more empowered as they explore online banking options. It was designed to eliminate challenges and help them bank with increased ease and efficiency. The app’s language accessibility, along with our efforts to maintain its simplicity, continues the bank's tradition of elevating customer service and empowering our clients in the process.”

The app’s other functions allow customers to view their fund transfer histories, report lost or stolen cards, and create favourite beneficiaries and billers for future payments. Additional features include the ability to search for the bank’s branches and view existing fixed deposits and loans.

The Seylan Mobile Banking App is available for download on both Google Play and the Apple App Store.