KOKO and Ceylinco Insurance Introduce Sri Lanka’s First Medical Insurance Offering Exclusively Designed for KOKO Customers

KOKO, Sri Lanka’s leading Buy Now, Pay Later (BNPL) platform, has partnered with Ceylinco General Insurance to introduce Sri Lanka’s first customised medical insurance offering designed exclusively around the needs of KOKO customers.

The partnership marks a first for Sri Lanka’s fintech and insurance sectors, bringing together Ceylinco General Insurance’s decades of expertise in health insurance with KOKO’s understanding of its customer community to create a medical protection solution built specifically for the digital lifestyle and financial needs of KOKO users.

Unlike a standard health insurance product adapted for a partner platform, this offering has been developed as a customised value package for KOKO customers, focusing on accessibility, affordability and ease of activation within the digital journey they already use. The policy provides medical insurance cover of up to USD 40,000, offering meaningful protection against hospitalisation, treatment costs and major medical expenses.

The offering carries the Ceylinco Suwa Sampatha name, bringing an established hospitalisation and surgical insurance proposition to KOKO customers. Suwa Sampatha is recognised for its wide hospital network, direct cash settlements made to hospitals, and reimbursement of eligible hospitalisation and surgical expenses at both private and government hospitals.

Commenting on the partnership, Michael Sathasivam, Regional CEO, KOKO, said, “KOKO has always focused on understanding the everyday needs of our customers and creating solutions that make their lives simpler and more manageable. Access to healthcare protection is an important part of financial wellbeing, yet traditional insurance products can often feel complex or disconnected from people’s daily experiences. Through our partnership with Ceylinco General Insurance, we have developed a medical insurance offering specifically designed around KOKO customers, bringing together trusted insurance expertise with the convenience of a digital-first platform. This partnership reflects our commitment to continuously expanding the value we create for our customers beyond payments, by connecting them with solutions that support their evolving needs.”

For KOKO, the partnership represents a natural extension of its mission to make essential services more accessible through digital convenience. Having built its platform around simplifying payments and enabling greater purchasing flexibility, KOKO is now expanding its role in customers’ everyday financial wellbeing by providing access to a trusted medical insurance solution.

With approximately three million app downloads and partnerships spanning thousands of merchants across Sri Lanka, KOKO has developed a strong understanding of the needs and behaviours of digitally engaged consumers. This insight has enabled the company to collaborate with Ceylinco General Insurance to create a health protection offering that is aligned with how its customers access and manage financial services today.

The partnership also reflects the changing expectations of consumers, who increasingly seek financial products that are simple, accessible and available through platforms they already use. By integrating medical insurance into the KOKO ecosystem, customers can access healthcare protection through a familiar digital experience.

Roshan Ranasinghe, Director, Ceylinco General Insurance said “As customers increasingly seek convenience and flexibility in the way they access financial and insurance solutions, we believe partnerships such as this can play an important role in making quality insurance protection more accessible. Our partnership with KOKO brings together the strength and trust of Ceylinco General Insurance with the convenience of a digital payment platform, enabling customers to obtain international health insurance protection in a simple and flexible manner.”

Ceylinco General Insurance brings extensive experience in the insurance sector, supported by a wide island-wide network and established expertise in medical protection. The company was recognised as the People’s General Insurance Brand of the Year at the 2025 SLIM-Kantar People’s Awards for the 19^th consecutive year.

By combining KOKO’s digital-first approach with Ceylinco General Insurance’s healthcare protection expertise, the partnership introduces a new way for Sri Lankan consumers to access medical insurance. The initiative demonstrates how digital platforms can continue evolving beyond payments to create broader financial ecosystems that connect customers with solutions designed around their changing needs.