Firstdoctor Reinforces the Role of Telemedicine as Sri Lanka Adapts to Mobility Constraints

As Sri Lanka navigates a period of restricted mobility and controlled fuel usage, the need for accessible, efficient, and technology-enabled healthcare has become increasingly important. In response to these evolving conditions, Firstdoctor (Pvt) Ltd is reinforcing the role of telemedicine as a practical and reliable solution for patients seeking medical care without the need for travel.

Firstdoctor, Sri Lanka’s only cloud based digital health platform, enables patients to connect with licensed doctors through secure video consultations, alongside appointment bookings, electronic medical records, and digital prescriptions, all within a single integrated mobile application designed to bridge the gap between patients and doctors.

In the current context, where travel is being consciously reduced, telemedicine serves as a necessary extension of healthcare delivery rather than an optional convenience. Patients can access medical advice for routine consultations, follow-ups, and non-emergency conditions without the added burden of travel, waiting times, or logistical constraints.

Firstdoctor addresses this need by offering a seamless digital pathway for consultations, allowing patients to speak with qualified doctors from anywhere. The platform also ensures continuity of care through its integrated electronic medical records system, enabling doctors to access patient histories and provide more informed guidance.

Janaka Jayalath, CEO and Director of Firstdoctor (Pvt) Ltd, stated, "Healthcare should remain accessible regardless of external circumstances. The current travel concerns have highlighted the need for alternative care pathways, and telemedicine plays a critical role in ensuring patients can continue to receive timely medical advice without disruption. Our focus at Firstdoctor is to make this transition simple, reliable, and accessible for everyone."

Firstdoctor has also introduced additional support mechanisms to assist patients who may be less familiar with digital platforms. The recently launched “Apita Kiyanna” call centre service provides direct assistance for patients to connect with doctors, book appointments, and navigate the platform, ensuring inclusive and user-friendly access to care.

The platform is backed by professionals with extensive experience in the mobile and telecommunications industry, providing a strong foundation in scalable digital infrastructure, user-centric design, and nationwide connectivity.

Udaya Jayasundera, COO of Firstdoctor, commented, "The intersection of telecommunications and healthcare is becoming increasingly relevant in today’s environment. With mobility constraints and changing patient behaviours, digital platforms have the ability to extend healthcare access beyond traditional boundaries. Firstdoctor is built on this principle, enabling patients to connect with the right doctor at the right time."

Beyond individual consultations, Firstdoctor continues to work with doctors, clinics, and healthcare institutions to integrate digital workflows that support both in-person and remote care. This hybrid approach allows patients to begin consultations digitally and transition to physical visits when required, creating a more structured and efficient healthcare journey.

Patients can access the “Apita Kiyanna” call centre service via +94 72 244 6444 or download the Firstdoctor app through the Play Store or App Store to connect with a doctor conveniently.

Firstdoctor is a Sri Lankan-owned digital health platform developed in collaboration with Canadian partners, combining global expertise with local healthcare insight. The platform is built to deliver scalable, secure, and accessible digital healthcare solutions for patients, doctors, and healthcare institutions across Sri Lanka.