Zoho Positions for Business Growth in Sri Lanka, Promoting Digital Transformation.

Improving access to best-in-class business software to accelerate adoption of digital solutions

Zoho Corporation, a global leader in technology and business solutions, recognizes the immense potential for growth in Sri Lanka's business landscape through innovative software solutions. As part of the Ministry of Technology's Digital Sri Lanka 2030 strategy, the government aims to elevate the contribution of the digital economy to USD $15 billion by 2030, up from nearly USD $4 billion in 2022. Central to this vision are key focus areas, including sector-wide digitalization and empowering MSMEs. Additionally, the government's adoption of a "Cloud-First" policy for public IT infrastructure highlights the importance of cloud-based solutions in achieving these goals.

Zoho, with its comprehensive suite of cloud-powered business applications, is well-positioned to support Sri Lanka’s digital transformation journey. Underscoring this commitment, Zoho's flagship user conference, Zoholics, returned to Sri Lanka for the second consecutive year. The event took place on 22 January 2024, at the Shangri-La in Colombo. The highly anticipated conference, which quickly reached capacity, featured three specialized tracks and covered solutions across Sales, Marketing, Collaboration, HR, and Developer tools. Zoholics provides an invaluable platform for businesses to explore how Zoho’s software solutions can drive digital transformation. Zoho’s team was on hand to offer hands-on support to attendees, fostering conversations about leveraging technology to achieve business goals while building deeper relationships with clients, partners, and the broader business community.

Through initiatives like the Zoholics user conference and its robust suite of cloud solutions, Zoho reaffirms its commitment to empowering Sri Lankan businesses to thrive in the digital economy by providing access to enterprise-grade software for businesses of all sizes.

Zoho's Top Products in Sri Lanka, Enhanced with AI

In the dynamic business landscape of Sri Lanka, Zoho's suite of products continues to thrive, with year-over-year revenue growth exceeding 50%. Zoho is positioned as a trusted partner for businesses embarking on their digital transformation journey. For more than a decade, Zoho has integrated AI (Zia) across its product portfolio, leveraging proprietary technology hosted on its private cloud to drive Generative AI capabilities within Zoho solutions now. The key products favored by businesses in Sri Lanka include:

1. Zoho CRM: Streamlining customer relationship management and sales processes, Zoho CRM enhances interactions with customers. Powered by Generative AI, users can extract and summarize key information from customer records, provide predictive deal analysis, create personalized emails and templates, and perform grammar checks, among other functionalities. Attendees at Zoholics Sri Lanka will also be able to preview CRM for Everyone, a new update to Zoho CRM that will help businesses improve the customer journey, by reducing communication gaps, shorten turnaround time and improve the quality of customer experience that can be delivered by existing teams.
2. Zoho One: Offering an integrated suite of over 40 applications, Zoho One is the preferred choice for organizations seeking comprehensive solutions to streamline operations and enhance productivity.
3. Zoho Workplace: Empowering teams with collaboration and communication tools, powered by Generative AI for improved writing, content length optimization, and document insights. Additionally, users can ask questions within Writer and seamlessly integrate answers.
4. Zoho Desk: Ensuring exceptional customer support and ticket management, Zoho Desk enables businesses to deliver superior service. Leveraging Generative AI, customer management agents can automatically summarize tickets, analyze customer mood based on tone, generate replies from knowledge base articles, and more, significantly boosting agent effectiveness and efficiency.
5. Zoho Projects: Introducing Natural Language Processing (NLP) capabilities powered by Zia, Zoho's in-house AI engine and coupled with ChatGPT integration, Zoho Projects improves visibility and task management through voice commands, dashboard insights, and AI-driven task recommendations. This allows improved visibility for all stakeholders across asynchronous teams.

Zoho's suite of 55+ applications provides solutions for businesses across their entire business operations. With Zia, Zoho's AI assistant, artificial intelligence and generative AI have become more accessible to all employees, providing a great benefit to businesses as technology can now be integrated into the daily work of employees in all roles.

About Zoho  

With 55+ apps in nearly every major business category, Zoho Corporation is one of the world's most prolific technology companies. Headquartered in Austin, Texas, with international headquarters in Chennai, India. In APAC, Zoho's regional headquarters is in Singapore. Zoho is privately held and profitable with more than 15,000 employees. For more information, please visit: www.zoho.com

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 100 million users worldwide, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit: https://www.zoho.com/privacy-commitment.html