DFCC Bank Leverages New Partnership with SLT for Superior IT Infrastructure and Service Resilience

DFCC Bank has taken a significant step forward in its digital transformation journey by partnering with Sri Lanka Telecom (SLT) to enhance its IT infrastructure and services. This strategic partnership, which includes implementing co-location services at SLT’s Internet Data Centre (IDC) and deploying Cisco SD-WAN technology across all branches, marks a pivotal move in future-proofing the bank’s operations while optimising service delivery and customer experience. Co-location allows the bank’s servers to be securely housed at SLT’s IDC, while SD-WAN is a technology that helps improve internet connectivity across the branch network. 

Vindya Solangaarachchi, Senior Vice President and Chief Information Officer (CIO) at DFCC Bank, commented, “Our partnership with SLT and the deployment of Cisco SD-WAN are pivotal in advancing DFCC Bank’s digital transformation. We are proud to leverage local expertise backed by global technology to future-proof our IT infrastructure and significantly enhance operational efficiency. This innovative approach ensures that our customers will experience the highest level of service as we continue to lead the way in tech-driven solutions.”

By utilising SLT’s IDC facilities for co-location services, DFCC Bank has secured robust, reliable, and scalable infrastructure for its critical operations. This partnership provides the bank with enhanced data security, advanced disaster recovery capabilities, and access to cutting-edge infrastructure, ensuring its IT environment is resilient and adaptable to future demands. Additionally, the shift to co-location has resulted in significant cost savings by eliminating the need for the bank to invest heavily in maintaining its own on-premise data centres. Reducing hardware, energy consumption, and staffing expenses has allowed DFCC Bank to reallocate resources towards more strategic initiatives, thereby enhancing financial efficiency.

Cisco SD-WAN technology has revolutionised network connectivity across DFCC Bank’s branch network, enabling seamless communication and consistent service delivery. This state-of-the-art solution has optimised network performance by improving bandwidth utilisation and reducing latency, ensuring all branches are connected efficiently and securely. The centralised management capabilities provided by Cisco SD-WAN have also streamlined IT operations, allowing the bank’s IT team to monitor and control the entire network from a single platform, thereby improving operational efficiency and reducing the complexity of managing a fragmented network.

The partnership thus underscores DFCC Bank’s commitment to sustainable IT practices and its dedication to transforming the customer experience through innovation. Accordingly, the bank continues to position itself at the forefront of the industry, ready to meet the evolving needs of its customers with unmatched service resilience and operational excellence. The shift towards more secure, adaptive and scalable technology and IT infrastructure solutions reflects DFCC Bank’s ongoing efforts to enhance its competitive edge in the market, ensuring it remains a leader in delivering cutting-edge banking solutions across all channels.

About DFCC Bank

DFCC Bank is a full-service commercial bank with a rich history of 68 years and offers a diverse range of commercial and development banking services. As part of its Sustainability Strategy 2020-2030, the Bank aims to become a leading institution contributing to greater resilience by creating resilient businesses and supporting green financing and sustainable, socially responsible entrepreneurship. The Bank has received numerous accolades, including being named the 'Most Trusted Retail Banking Brand' and the 'Best Customer Service Banking Brand' in Sri Lanka in 2021 by Global Brands Magazine UK and 'Market Leader and Best in Service in Cash Management 2022' by Euromoney. Additionally, DFCC Bank is ranked among Business Today's Top 40 Corporates in Sri Lanka, is rated A- (lka) by Fitch Ratings Lanka Limited and is regulated by the Central Bank of Sri Lanka. Attesting to its commitment to sustainability, DFCC Bank is also the first, and presently only, entity in Sri Lanka to have received accreditation from the Green Climate Fund (GCF), granting it access to concessionary funding worth USD 250 million to support climate mitigation and adaptation projects across the Island.