DFCC Bank Clinches Top Awards at BestWeb.LK 2024

DFCC Bank, a leader in digital innovation and customer-centric banking solutions, has emerged victorious at the 14th edition of the BestWeb.LK Awards 2024, conducted by the LK Domain Registry. The Bank made history by winning the prestigious Gold Award for the Best Banking Website and the Special Award for Best Mobile User Experience in the Banking Category. DFCC Bank was also honoured with the overall Silver Award at the BestWeb.LK Awards 2024, emerging victorious across 22 categories, further cementing its position as one of Sri Lanka’s most digitally enabled and customer-centric banks.

Discussing the awards and the Bank’s digital transformation, Dinesh Jebamani, Vice President and Head of Digital Marketing at DFCC Bank, said, “Winning these coveted awards at BestWeb.LK 2024 is a proud achievement for DFCC Bank and builds on our successes in previous years at these awards. While rewarding our efforts, these awards also reflect our dedication to delivering unparalleled digital experiences that meet the evolving needs of our customers. As we continue to innovate, we focus on enhancing customer satisfaction and driving digital adoption across all segments.”

Receiving these accolades for the first time at the BestWeb.LK Awards 2024 underscores DFCC Bank’s relentless pursuit of excellence in delivering superior digital experiences. Winning the Gold Award for Best Banking Website reflects the Bank’s commitment to creating a modern, user-friendly interface that enhances user engagement and simplifies access to financial services. The Special Award for Best Mobile User Experience further recognises its efforts to provide a seamless and mobile-optimised experience for smartphone users, enhancing accessibility.

DFCC Bank’s award-winning website embodies its commitment to supporting financial inclusion via digital enablement. The website offers a range of innovative features designed to improve user experience and utility. These include interactive online and product inquiry forms that allow users – including new customers – to open and manage accounts seamlessly. The website is also fully trilingual, with Sinhala and Tamil available to ensure that users can navigate in their native language, thereby promoting inclusive accessibility for all Sri Lankans. This is further complemented by DFCC Bank’s eKYC protocols, allowing for new account openings without ever having to visit a branch, yet with zero compromises on security or due diligence.

Users are also provided with useful financial calculators that guide visitors in making informed decisions. These tools, such as the DFCC Investment Planner Calculator, Income Tax Calculator, Home Loan Calculator, Lease Calculator, Fixed Deposit Calculator, Personal Loan Calculator, and Cash Back Calculator, empower users to plan their finances with confidence. Furthermore, the website features easy navigation to product information, informative blogs with social media integration, and tools for comparing credit card products, all of which contribute to a more engaging and educational online experience.

This year’s recognition at the BestWeb.LK Awards 2024 thus reaffirms DFCC Bank’s status as a pioneer in the banking industry, consistently pushing the boundaries of digital banking excellence. With a clear focus on user experience, digital customer onboarding, and inclusive design, DFCC Bank continues to lead the way in providing cutting-edge digital solutions that cater to the diverse needs of its customers, solidifying its reputation as the Bank for Everyone.

Experience DFCC Bank’s website for yourself – visit www.dfcc.lk

About DFCC Bank

DFCC Bank is a full-service commercial bank with a rich history of 68 years and offers a diverse range of commercial and development banking services. As part of its Sustainability Strategy 2020-2030, the Bank aims to become a leading institution contributing to greater resilience by creating resilient businesses and supporting green financing and sustainable, socially responsible entrepreneurship. The Bank has received numerous accolades, including being named the 'Most Trusted Retail Banking Brand' and the 'Best Customer Service Banking Brand' in Sri Lanka in 2021 by Global Brands Magazine UK and 'Market Leader and Best in Service in Cash Management 2022' by Euromoney. Additionally, DFCC Bank is ranked among Business Today's Top 40 Corporates in Sri Lanka, is rated A- (lka) by Fitch Ratings Lanka Limited and is regulated by the Central Bank of Sri Lanka. Attesting to its commitment to sustainability, DFCC Bank is also the first, and presently only, entity in Sri Lanka to have received accreditation from the Green Climate Fund (GCF), granting it access to concessionary funding worth USD 250 million to support climate mitigation and adaptation projects across the Island.

L to R

Aaqib Thahir - BA Digital banking / Supushpi Ambawatta - Manager- Segments, Corporate & Digital Banking Marketing / Dinushi Ranathunga - Trainee Digital Marketing /Prof. Gihan Dias -  Domain Registrar/CEO &  of LK Domain Registry / Mr. Dumindra Ratnayaka - Chairman -  LK Domain Registry / Mr. Sudarshana Gunawardana - Chairman  - Independent Television Network Ltd (ITN) - Chief Guest / Asanga Uduwela Chief Operating Officer / Dinesh Jebamani Vice president - Head of Digital Marketing / Pradeepan Sivalingam Assistant Vice President - Digital Banking / Amisha Danansuriya Senior Banking Assistant - Digital Banking / Omar Sahib - Chief Digital Officer