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Cinnamon Hotels & Resorts Prioritises Guest Safety, Colleague Support, and Community Recovery as Affected Properties Resume Full Operations

Cinnamon Hotels & Resorts stands united with our communities during this period of adversity and remains committed to supporting recovery efforts while ensuring the safety and wellbeing of our guests and employees.

Adverse weather linked to Cyclone Ditwah temporarily affected operations at several of our properties. At a time when many of our communities continue to feel the impact of the floods, our thoughts are with everyone affected. Throughout this period, our priority has remained the safety and wellbeing of our teams, our communities, and the guests in our care.

All guest safety protocols were upheld, in house guests remained safe, and timely updates were shared with our travel partners and stakeholders to ensure clarity and continuity. Thanks to the swift response and dedication of our teams, we are pleased to confirm that all affected resorts Cinnamon Lodge Habarana, Habarana Village by Cinnamon, Cinnamon Citadel Kandy, Kandy Myst by Cinnamon, and Trinco Blu by Cinnamon have now resumed welcoming guests.

As of 1st December 2025, all Cinnamon Hotels & Resorts properties are fully operational. Resorts’ operations are functioning as normal. Importantly, business continues uninterrupted across our entire portfolio, with guests arriving, staying, and departing as scheduled. All bookings, arrivals, and planned activities continue as scheduled across our portfolio.

As part of our commitment to supporting communities during this time, Cinnamon Hotels & Resorts together with the John Keells Group and the John Keells Foundation continues to assist those affected. As a leading hospitality brand, our priority is to support the nation’s recovery while ensuring the continued comfort and safety of all who stay with us or live around us. We extend our sincere appreciation to our dedicated teams, local authorities, partners and most of all our guests, for their understanding and cooperation during these times.

Cinnamon Hotels & Resorts will continue to provide updates as needed and stands firmly with the people of Sri Lanka as we collectively move towards recovery.

Source: adaderana